Our philosophy is based on the principle of “Doing it right the first time" created by Philip Crosby.
“Doing it right the first time" includes four major doctrines:1
| • The definition of quality is conformance to requirements | • The system of quality is prevention |
| • The performance standard is zero defects | • The measurement of quality is the price of nonconformance |
We embrace Crosby’s belief that "quality is free,” in that any organization that establishes a quality program will see savings returns that more than pay off the cost of the quality program, of which, we have numerous examples of our success. 1Crosby, Philip. Quality is Free. New York: McGraw-Hill, 1979.
